
Insights
We regularly post original content and connect you to others' useful resources to help you transform your campus.

Reframing Resistance to Change
LinkedIn Newsletter
There's much ado about resistance to change. In our experience, if you spend more time listening to resistors than scheming ways to defeat or circumvent them, you will come out a much stronger, more successful change leader. Unlike the silent saboteurs, the dissenters who vocalize their concerns are generally doing so in hopes of improving the change conditions, not to derail or roadblock the entire initiative. When you graciously assume that individuals are presenting resistant behaviors because they still believe something positive can come out of the change experience, you leave room for growth and partnership. Read on to learn more.
Middle Managers: Change Resisters? Change Saboteurs? Or Simply (and Understandably) Confused?
LinkedIn Newsletter
If you want to achieve organizational change amidst an already tumultuous decade, support your middle managers by helping them make sense of their role in the context of that change to avoid falling victim to the Great Resignation and losing key talent. Also, check on your female and racially marginalized middle managers; the equity-related trickle-down effects of top-down change leadership is too often overlooked. Read on for more key insights to effective change management in higher education settings. Read on to learn more.


From Strategy to Everyday Practice
LinkedIn Article
To achieve transformational change, institutions of higher education must weave the essence of the initiative into the fabric of organizational operations - even the seemingly mundane ones. Colleges and universities' well-intentioned reforms fail at a rate of more than 70%. In our experience and research, this is not the result of bad ideas or resistant employees; rather, we miss crucial intermediary steps in between strategy and localized action.. Read on to learn more.
One Institution's Journey to Transformational Change
Complete College America
Blog & Webinar Series
After almost 100 years of maintaining a status quo that was created with the traditional college student in mind, two executive leaders led a college-wide revolution to respond to 21st-century student needs. After analyzing the student body and examining disaggregated success metrics, it became evident that the structure and systems that existed at the College were not serving the students of today. Instead of pointing the proverbial finger at the students, the data made it very clear that asking whether students were ready for college was the wrong question; the paradigm needed to be flipped to ask whether the College was ready for the student. With low completion rates and the significant gaps in achievement they observed, the answer was clearly no.
Inspired by the college completion agenda and the Guided Pathways movement, institutional leaders dove deep into data, as well as existing policies and practices, to understand the student experience and explore how a college built to suit their student body might look. Throughout this 3-part series, you will learn how these executive leaders created transformational change through organizational learning, cultivated employee engagement, and facilitated a data-informed systems-approach to successfully design a college experience that leads to student momentum and completion.

Click the links to access material.
Getting Ready to Serve Today's Students
Preparing to Serve Today's Students​
Setting the Stage to Serve Today's Students​
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